Last updated: March 1, 2026

OVERVIEW

Welcome to Rosewood & Flame.

The terms “we”, “us” and “our” refer to Rosewood & Flame. Rosewood & Flame operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated online shopping experience.

Rosewood & Flame is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) set out your rights and responsibilities when you use our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use our Services.

────────────────────────────────

SECTION 1 – ELIGIBILITY & ACCOUNTS

By using our Services, you confirm that you are at least 18 years of age.

You agree to provide accurate, current and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We reserve the right to suspend or terminate accounts at our discretion if these Terms are violated.

────────────────────────────────

SECTION 2 – PRODUCTS

We make every effort to display our products as accurately as possible. However:

Colours may vary depending on your screen settings.

As our candles are handmade, minor variations may occur.

Fragrance perception varies from person to person.

All product descriptions, pricing and availability are subject to change without notice.

We reserve the right to limit quantities or discontinue products at any time.

────────────────────────────────

SECTION 3 – ORDERS & ACCEPTANCE

When you place an order, you are making an offer to purchase.

Your order is not accepted until we send confirmation that it has been processed. We reserve the right to refuse or cancel any order at our discretion, including where:

Payment is not authorised
There is a pricing error
The item is unavailable
Fraud or misuse is suspected

Once an order has been processed, cancellation may not be possible.

Returns are governed by our Refund Policy:
https://rosewoodandflame.com/policies/refund-policy

All purchases are for personal use only and not for resale.

────────────────────────────────

SECTION 4 – PRICING & PAYMENT

All prices are listed in GBP (£).

Prices may change without notice. The price charged will be the price displayed at checkout.

You agree to provide accurate billing and payment information. By placing an order, you confirm you are authorised to use the payment method provided.

────────────────────────────────

SECTION 5 – SHIPPING & DELIVERY

We ship within the United Kingdom only.

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers or events beyond our control.

Risk of loss passes to you upon confirmed delivery to the address provided.

────────────────────────────────

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, images, branding, logos and designs, is the property of Rosewood & Flame and is protected by intellectual property laws.

You may not reproduce, distribute, copy or exploit any content without our prior written consent.

────────────────────────────────

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services. These are provided “as is” and we have no control over them.

Your use of third-party tools is at your own risk.

────────────────────────────────

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies or practices of third-party sites.

You access them at your own risk.

────────────────────────────────

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Rosewood & Flame is powered by Shopify. However, all purchases are made directly with Rosewood & Flame.

Shopify is not responsible for any aspect of transactions between you and Rosewood & Flame, including any loss or damage arising from products purchased.

You release Shopify from claims relating to your purchases from our store.

────────────────────────────────

SECTION 10 – PRIVACY

All personal information is handled in accordance with our Privacy Policy:
https://rosewoodandflame.com/policies/privacy-policy

────────────────────────────────

SECTION 11 – USER FEEDBACK

If you submit reviews, comments or feedback, you grant us the right to use, reproduce and publish such content for promotional or operational purposes.

You must not post unlawful, abusive or misleading content.

We reserve the right to remove content at our discretion.

────────────────────────────────

SECTION 12 – ERRORS & INACCURACIES

We reserve the right to correct any errors, inaccuracies or omissions at any time, including after an order has been placed.

────────────────────────────────

SECTION 13 – PROHIBITED USES

You may not use our Services:

For unlawful purposes
To violate intellectual property rights
To transmit malicious code
To commit fraud
To interfere with website security

We may terminate access for violations.

────────────────────────────────

SECTION 14 – DISCLAIMER OF WARRANTIES

The Services and products are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted or error-free operation of the website.

Nothing in these Terms excludes liability that cannot legally be excluded.

────────────────────────────────

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rosewood & Flame shall not be liable for indirect, incidental or consequential losses arising from use of the Services or products purchased.

Our liability shall not exceed the amount paid for the relevant product.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under UK law.

────────────────────────────────

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Rosewood & Flame and its service providers from any claims arising from your breach of these Terms or misuse of the Services.

────────────────────────────────

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in effect.

────────────────────────────────

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Rosewood & Flame.

────────────────────────────────

SECTION 19 – ASSIGNMENT

We may transfer our rights and obligations under these Terms. You may not transfer your rights without our written consent.

────────────────────────────────

SECTION 20 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

────────────────────────────────

SECTION 21 – CHANGES TO TERMS

We may update these Terms from time to time. Continued use of the Services after updates constitutes acceptance of the revised Terms.

────────────────────────────────

SECTION 22 – CONTACT INFORMATION

Questions about these Terms should be sent to:

Email: contact@rosewoodandflame.com