Last updated: March 1, 2026

Rosewood & Flame operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated online shopping experience.

Rosewood & Flame is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

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Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.

We may collect the following categories of personal information:

Contact Information

Name
Billing address
Shipping address
Email address
Phone number

Payment Information

Payment card details (processed securely through Shopify and authorised payment providers)
Transaction details
Payment confirmations

Rosewood & Flame does not store full payment card information.

Account Information

Username and password
Order history
Preferences

Transaction Information

Products viewed
Cart activity
Purchases, returns or exchanges

Communications

Messages sent via email or contact forms
Customer support enquiries

Device & Usage Information

IP address
Browser type
Device type
Cookies and similar technologies
Pages viewed and time spent on the website

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How We Collect Information

We collect personal information:

Directly from you when you place an order, create an account, subscribe to emails, or contact us

Automatically through cookies and similar tracking technologies

From Shopify and our service providers

From payment processors and delivery partners

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How We Use Your Personal Information

We use your personal information to:

Fulfil Orders

Process payments
Arrange shipping
Manage returns and exchanges
Send order confirmations and updates

Provide Customer Support

Respond to enquiries
Resolve issues

Improve Our Services

Analyse website usage
Improve products and customer experience

Marketing Communications

Send promotional emails (if you have opted in)
Share product updates and offers

You can unsubscribe from marketing emails at any time using the link included in our emails.

Security & Fraud Prevention

Detect and prevent fraudulent transactions
Protect our business and customers

Legal Obligations

Comply with applicable UK laws and regulatory requirements

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How We Share Personal Information

We may share your personal information with:

Shopify (our website platform provider)
Payment processors
Delivery and courier companies
IT and website service providers
Marketing and analytics providers

We only share information necessary to operate our business and provide services.

We do not sell your personal information.

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Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its platform services.

Information submitted through our store may be transferred to Shopify and its service providers, which may operate in countries outside the United Kingdom.

To learn more about how Shopify handles personal data, please visit:
https://privacy.shopify.com

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Cookies

We use cookies and similar technologies to:

Ensure our website functions properly
Remember your preferences
Analyse website traffic
Improve performance
Deliver relevant advertising

You can manage or disable cookies through your browser settings.

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Children’s Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at contact@rosewoodandflame.com and we will take appropriate steps to remove it.

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Security & Data Retention

We implement appropriate technical and organisational measures to protect your personal information.

While we take reasonable steps to protect your data, no online system can guarantee absolute security.

We retain personal information only as long as necessary to:

Provide our services
Fulfil orders
Comply with legal obligations
Resolve disputes
Enforce our policies

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Your Rights

If you are located in the United Kingdom, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain types of processing
Request restriction of processing
Request transfer of your data (where applicable)
Withdraw consent where processing is based on consent

To exercise your rights, please contact us at:

Email: contact@rosewoodandflame.com

We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

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Contact

If you have questions about this Privacy Policy or how your data is handled, please contact:

Email: contact@rosewoodandflame.com

For data protection purposes, Rosewood & Flame is the data controller of your personal information.